IQGeo Support Services provides customers with a help desk service to answer technical questions about IQGeo commercial products, as well as track, diagnose, analyze, and deliver resolution to incidents.
IQGeo Support Services include:
✅ Acceptance of qualified support incidents
✅ Incident logging, tracking, and status
✅ Incident analysis and resolution
✅ Basic guidance on the use of commercial IQGeo products
✅ Remote diagnostics, where access to customer system is available
✅ Advise on the management of customer-specific environmental factors
✅ Identification and reporting of product defects to IQGeo engineering
IQGeo is committed to delivering the best customer experience to ensure you can take full advantage of your network management solution. We offer in-depth training options for all our products as well as flexible hours for technical support.
Support Service levels
There are three service levels available for IQGeo Support Services: Standard, 24/5, and 24/7. Standard support is provided as part of the annual software subscription cost and enables support eight hours a day, five days a week. Enhanced 24/5 increases the support window to 24 hours a day, five days a week, and enhanced 24/7 further increases the duration of the support window to 24 hours a day, seven days a week (Terms & Conditions apply).
Support Service options
Standard – Included in annual software subscription
24/5 – Enhanced option
24/7 – Enhanced option
Support Service options for deployment architectures
IQGeo’s software products can be deployed using three different architectures: SaaS, Hosted, and On-premise. While the Support Services framework remains the same regardless of the software deployment architecture, the availability of Enhanced Support Services is restricted to certain deployments as described in the Support Services data sheet below.
Download the data sheet to find out more detailed information about our Support Services.
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Existing customers - Who to contact?
We offer comprehensive customer support to help solve any technical issues you might experience with our products. If you need to contact us, please use one of the options below:
Email: support@iqgeo.com
